FAQs

Based on our experience, we’ve tried to pre-empt some of the most common questions we get asked. Take a look below for some handy information. We’re happy to answer any more questions you may have, so please do get in touch.

Deckchair questions

What material are the deckchairs printed on?

Our deckchairs are printed on fire retardant, 285gsm 100% coated polyester. These are fade and water resistant.

Can I replace just the fabric?

Yes, on the standard deckchairs the fabric is interchangeable. We can print replacement fabrics here. Unfortunately, you can’t change the covers on the giant deckchairs.

Are our Deckchairs safety tested?
Our Giant Deckchair frames are tested to the following safety standards:

EN 581-1:2017
EN 581-2:2015

How are the deckchairs printed?

A combination of dye-sublimination and latex printing techniques are used across the range to ensure the best possible finish for every product. Dye-sublimination is the process of permanently applying photo standards images to fabric. It transfers the image into the material, not on to the surface. Resolution sits at 2400dpi.

Are these suitable for outdoor use?

Yes, the fabric is printed using fade and water resistant inks. The wooden frame is treated too.

Account services

I've not received my confirmation email

If you’ve placed an order but don’t receive a confirmation email, in the first instance, please check your junk folder (just in case).

If you still can’t find any emails from us, please contact us: [email protected] or call 0843 289 7944 and we’ll take a look.

There's a mistake. Can I change my order?

Please, please, please double check your artwork and order details thoroughly before you complete your order. You won’t be able to make any changes once the artwork has been submitted to us as we’ll already be processing your order. Sorry!

We cannot be held responsible for any mistakes on artwork supplied to us.

CAN I CANCEL MY ORDER?

Once you complete your order and check out, we’ll begin to process your order. As we’re manufacturing a bespoke product just for you, it’s not possible to cancel your order once it’s been placed.

DO YOU STORE ANY INFORMATION ABOUT ME?

Yes, in order to process your order we store your name and contact details securely. You can view or change any information we hold on you by logging in to your account.

For more details on how we collect and use your information, take a look at our Privacy Policy.

File supply

WILL MY FILES BE CHECKED?

We’ll automatically check your file and let you know if it has passed our preflighting, whether you need to make changes or whether you’d like us to fix it.

However, it is important to stress that these checks are to confirm technical set up of your file. Our checks do not cover spelling or checking details on your artwork – you are responsible for checking the content before sending your artwork to us.

If your file passes our technical checks, it will automatically begin production.

How do I upload my artwork?

You will be prompted to upload your artwork file before adding your chosen product to your basket.

Simply click on the “Choose file” button on the product page and select the file you’d like us to use. Your artwork will automatically be sent to us along with your order details.

If you experience any problems uploading your artwork, please contact us and we’ll be happy to help.

Payment and Delivery

I'M NOT IN THE UK - CAN I PLACE AN ORDER?

Apologies, we are not currently able to trade outside of the UK.

DO YOU DELIVER OUTSIDE THE UK?

No, I’m afraid we’re not able to ship outside the UK.

HOW WILL MY ORDER BE PACKAGED?

Your order will be despatched in unbranded boxes.

CAN I CHANGE MY DELIVERY ADDRESS?

If you need to change the address you want your order delivered to whilst an order is being processed, we can usually do this up until the point that the order is complete. After your order is complete, it’s too late to change.

If you need to change delivery details for an order that is in process, please contact us.

IS MY PAYMENT SECURE?

All online payments are made via one our secure payment gateways; Stripe. Stripe is a leading online payment provider. Please note that Stripe does not divulge your credit card information to anyone, including brandeddeckchairs.co.uk, so you can rest assured that your billing details are safe.

HOW WILL MY PRODUCT BE DELIVERED?

We currently use UK Mail’s next working day delivery service.

HOW MUCH IS DELIVERY?

We now offer FREE DELIVERY across all products.

Delivery is based on our standard next working day delivery once production has been completed. Please note: we cannot be held responsible for delivery delays or underperformance by couriers which are out of our control. We recommend you place your order in plenty of time to allow for any courier mishaps.

Need some help?

If you would like some more information or advice when setting up your graphic files, please get in touch on [email protected], call us on 0843 289 7944.