What material are the deckchairs printed on?
Our deckchairs are printed on fire retardant, 285gsm 100% coated polyester. These are fade and water resistant.
Can I replace just the fabric?
Yes, on the standard deckchairs and giant deckchairs, the fabric is interchangeable, so you can buy spares or replacements. We can print replacement fabrics here.
Are our Deckchairs safety tested?
How are the deckchairs printed?
A combination of dye-sublimination and latex printing techniques are used across the range to ensure the best possible finish for every product. Dye-sublimination is the process of permanently applying photo standards images to fabric. It transfers the image into the material, not on to the surface. Resolution sits at 2400dpi.
Are these suitable for outdoor use?
Yes, the fabric is printed using fade and water resistant inks. The wooden frame is treated too.
How much does it cost to call you?
0843 business numbers are classed as “low call rate” numbers. Calling an 0843 phone number costs 7p per minute. This is called a service charge. Your service provider may charge an additional access charge.
Please check with your service provider for the access charge as it varies from provider to provider.
I've not received my confirmation email
If you’ve placed an order but don’t receive a confirmation email, in the first instance, please check your junk folder (just in case).
If you still can’t find any emails from us, please contact us: [email protected] or call 0843 289 7944 and we’ll take a look.
There's a mistake. Can I change my order?
Please, please, please double check your artwork and order details thoroughly before you complete your order. You won’t be able to make any changes once the artwork has been submitted to us as we’ll already be processing your order. Sorry!
We cannot be held responsible for any mistakes on artwork supplied to us.
CAN I CANCEL MY ORDER?
Once you complete your order and check out, we’ll begin to process your order. As we’re manufacturing a bespoke product just for you, it’s not possible to cancel your order once it’s been placed.
DO YOU STORE ANY INFORMATION ABOUT ME?
Yes, in order to process your order we store your name and contact details securely. You can view or change any information we hold on you by logging in to your account.
WILL MY FILES BE CHECKED?
We’ll automatically check your file and let you know if it has passed our preflighting, whether you need to make changes or whether you’d like us to fix it.
However, it is important to stress that these checks are to confirm technical set up of your file. Our checks do not cover spelling or checking details on your artwork – you are responsible for checking the content before sending your artwork to us.
If your file passes our technical checks, it will automatically begin production.
How do I upload my artwork?
You will be prompted to upload your artwork file before adding your chosen product to your basket.
Simply click on the “Choose file” button on the product page and select the file you’d like us to use. Your artwork will automatically be sent to us along with your order details.
If you experience any problems uploading your artwork, please contact us and we’ll be happy to help.
Payment and Delivery
I'M NOT IN THE UK - CAN I PLACE AN ORDER?
Apologies, we are not currently able to trade outside of the UK.
WHERE DO YOU DELIVER?
We offer delivery to mainland UK addresses, including Englad, Sclotnad and Wales.
Unfortunately we’re not able to deliver off the mainland, including Northern Ireland. We do offer a customer collection option from our printing hub. Please get in touch to discuss further.
We’re also not able to ship outside the UK.
HOW WILL MY ORDER BE PACKAGED?
Our deckchairs arrive securely wrapped in bubble-wrap and in unbranded cardboard boxes.
Orders of more than 2 standard sized deckchairs are bulk packed.
CAN I CHANGE MY DELIVERY ADDRESS?
If you need to change the address you want your order delivered to whilst an order is being processed, we can usually do this up until the point that the order is complete. After your order is complete, it’s too late to change.
If you need to change delivery details for an order that is in process, please contact us.
IS MY PAYMENT SECURE?
All online payments are made via one our secure payment gateways; Stripe. Stripe is a leading online payment provider. Please note that Stripe does not divulge your credit card information to anyone, including brandeddeckchairs.co.uk, so you can rest assured that your billing details are safe.
HOW WILL MY PRODUCT BE DELIVERED?
We currently use DHL and Tuffnells to deliver our parcels. The courier is subject to change at any time.
We despatch all orders use a next working day* delivery service.
Giant Deckchairs are delivered with Tuffnells. Please note that Tuffnells expect the receiver to have the correct equipment to unload and unpack the order without assistance. If Tuffnells are required to get involved with unloading your order additional charges may apply.
Please note: Larger orders will require a pallet delivery. Pallet deliveries are curb side deliveries. Get in touch if you have any questions.
HOW MUCH IS DELIVERY?
We now offer FREE DELIVERY across all products to 1 mainland UK address (Englad, Scotland and Wales).
Delivery is based on our standard next working day delivery once production has been completed. Please note: we cannot be held responsible for delivery delays or underperformance by couriers which are out of our control. We recommend you place your order in plenty of time to allow for any courier mishaps.
DO YOU GUARANTEE DELIVERY DATES?
It’s not possible for us to guarantee delivery dates or times. Once your order has been despatched from our print hub it is in the hands of the courier and subject to their service, of which we have no control over.
Please ensure you place your order in plenty of time if you need your deckchair for a specific date or event.